How Can We Help You?

Find answers to common questions, download resources, and get in touch with our support team

  • Video Installation Tutorial

    Unlock Product Installation Skills in 3 Minutes, and Novices Can Easily Handle It.

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  • User Manuals

    Download comprehensive user guides and quick start manuals for all our products.

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  • Mobile App

    Get the FA Pool Cleaner app to control your robot and access advanced features.

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Frequently Asked Questions

Find quick answers to the most common questions about our pool cleaning robots

  • How long does the battery last on a full charge?

    Battery life varies by model. The S9 offers up to 100 minutes, S6 provides 90 minutes, while the M2 runs for 60 minutes. All models have sufficient runtime to clean most residential pools.

  • Can the robot clean pool walls and waterlines?

    Yes, our premium models (S9 and S6) feature advanced wall-climbing technology that can clean vertical surfaces, waterlines, and even steps. They automatically detect and adapt to different pool surfaces.

  • How often should I clean the filter?

    We recommend checking and cleaning the filter after each use. Regular filter maintenance ensures optimal suction power and cleaning performance. The process takes less than 2 minutes.

  • Is the robot safe to use in saltwater pools?

    Absolutely! All our pool cleaning robots are designed with corrosion-resistant materials suitable for both freshwater and saltwater pools. Regular rinsing after use extends the product lifespan.

  • What size pool can the robot clean?

    Pool coverage varies by model: S9 handles up to 3200 sq ft, S6 covers 2500 sq ft, X2 manages 1500 sq ft, and M2 is ideal for pools up to 1200 sq ft. Check specifications for your specific model.

  • How does the APP control work?

    Download the FA Pool Cleaner app, connect via WiFi or Bluetooth, and control your robot remotely. Features include start/stop, mode selection, cleaning schedules, real-time status monitoring, and maintenance alerts.

  • What is covered under warranty?

    Our warranty covers manufacturing defects and component failures. Premium models include up to 3 years coverage. Warranty terms vary by model - check your product documentation for specific details.

  • Can I use the robot in an above-ground pool?

    Yes! Our robots work in both in-ground and above-ground pools. However, models with wall-climbing features require pools with hard, smooth surfaces for optimal wall cleaning performance.

  • Global Delivery

    We Offer Global Direct Shipping. Cross-Border Logistics Are Trackable Throughout the Entire Process

  • Up to 3-Year Warranty

    Submit a claim for a hassle-free replacement.

Still Need Help?

Our support team is ready to assist you with any questions or concerns

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